Get in Touch
Have questions about TRDO? Need help with your website? Want to report an issue? We're here for you!
Email Us
creations.chromatic@gmail.com
Response time: Within 24 hours
For all inquiries, support requests, billing questions, and feedback.
Call Us
+91-9910882993
Monday to Saturday
10:00 AM - 7:00 PM IST
For urgent support and immediate assistance.
Visit Us
Chromatic Creations
Apex the Florus
Sector 18, Vasundhara
Ghaziabad - 201012
Uttar Pradesh, India
What Can We Help You With?
🚀 New Customers
- Questions about our services and pricing
- Help choosing the right business type
- Understanding the 7-day free trial
- Onboarding process queries
Best contact: Email or Phone during business hours
💻 Existing Customers
- Website updates and changes
- Technical issues with your website
- Login problems (customer portal)
- Content modification requests
Best contact: Email with your subdomain name
💳 Billing & Payments
- Payment issues or failed transactions
- Invoice and receipt requests
- Subscription changes (upgrade/downgrade)
- Refund requests
Best contact: Email with payment details
🛠️ Technical Support
- Website not loading or displaying errors
- Subdomain access issues
- Contact form not working
- Mobile responsiveness issues
Best contact: Email with screenshots if possible
📋 Business Inquiries
- Partnership opportunities
- Bulk/enterprise plans
- Custom development requests
- Affiliate program inquiries
Best contact: Email with detailed requirements
Business Hours
Support Hours:
- Monday to Saturday: 10:00 AM - 7:00 PM IST
- Sundays & Public Holidays: Closed (Email support available 24/7)
Email Support: 24/7 (Responses within 24 hours)
Phone Support: During business hours only
Emergency Support: Email for critical website issues
Before You Contact Us
To help us serve you better, please have the following ready:
- For Website Issues: Your subdomain name (yourbusiness.trdo.in)
- For Payment Issues: Payment ID or transaction reference
- For Technical Problems: Screenshots or error messages
- For Changes: Specific details of what you want updated
Frequently Asked Questions
Many questions can be answered quickly! Check our common inquiries:
Q: How long does it take to get my website?
A: Standard delivery is 3 business days from form submission.
Q: Can I cancel during the trial period?
A: Yes! Cancel anytime within 7 days for a full refund.
Q: How do I update my website content?
A: Email us your changes or use the customer portal (coming soon).
Q: What if my website goes down?
A: Email us immediately. We'll investigate and fix ASAP.
Q: Can I upgrade or downgrade my plan?
A: Yes! Contact us and we'll adjust your subscription.
Other Ways to Connect
🌐 Website
📧 Specific Inquiries
- General Support: creations.chromatic@gmail.com
- Billing Questions: creations.chromatic@gmail.com
- Technical Support: creations.chromatic@gmail.com
- Business Partnerships: creations.chromatic@gmail.com
🏢 Registered Office
Chromatic Creations
Apex the Florus
Sector 18, Vasundhara
Ghaziabad - 201012
Uttar Pradesh, India
Feedback & Suggestions
We love hearing from our customers! Your feedback helps us improve TRDO for everyone.
- Feature Requests: Tell us what features you'd like to see
- Bug Reports: Help us fix issues quickly
- Success Stories: Share how TRDO helped your business
- Testimonials: We'd love to feature your story
Email all feedback to: creations.chromatic@gmail.com
Legal & Compliance
For legal matters, privacy concerns, or data requests:
- Email: creations.chromatic@gmail.com
- Mark subject as: "LEGAL - [Your Issue]"
- We respond to legal inquiries within 48 hours
Ready to Get Started?
Create your business website in just 3 days with our 7-day free trial!
Get Started Now →📞 Quick Contact Summary
Email: creations.chromatic@gmail.com
Phone: +91-9910882993
Address: Apex the Florus, Sector 18, Vasundhara, Ghaziabad - 201012
Hours: Monday to Saturday, 10:00 AM - 7:00 PM IST
Response Time: Within 24 hours
We look forward to hearing from you!
- Team TRDO