Cancellation & Refunds Policy

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1. Overview

At TRDO (operated by Chromatic Creations), we strive to provide high-quality website creation services for businesses. This Cancellation & Refunds Policy outlines the terms under which you may cancel your subscription or request a refund.

2. Free Trial Period

7-Day Free Trial:

• All new customers receive a 7-day free trial period starting from the date of payment
• During the trial period, you can cancel anytime without any charges
• Your website will be delivered within 3 business days of form submission
• If you're not satisfied during the trial, contact us for a full refund

3. Cancellation Policy

3.1 During Trial Period (First 7 Days)

• You may cancel at any time within the 7-day trial period
• Full refund will be processed within 5-7 business days
• No questions asked, hassle-free cancellation
• Website access will be revoked upon cancellation

3.2 After Trial Period

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing cycle
• No refund for the remaining period of current subscription
• You will retain access until the end of your paid period
• Your website will be deactivated after subscription expires

3.3 How to Cancel

• Login to your customer portal at trdo.in/portal
• Go to "Manage Subscription" section
• Click "Cancel Subscription" button
• Or email us at: creations.chromatic@gmail.com
• Or call us at: +91-9910882993

4. Refund Policy

4.1 Eligible for Full Refund

• Within 7-day trial: Full refund, no questions asked
• Website not delivered: If we fail to deliver your website within 7 days of submission, full refund
• Service outage: If your website is down for more than 48 hours due to our error, pro-rata refund
• Technical issues: If we cannot resolve critical technical issues within 7 days, full refund

4.2 Not Eligible for Refund

• After the 7-day trial period has ended
• Change of mind after trial period
• Domain registration fees (if opted for custom domain)
• Third-party service fees (SMS, email marketing, etc.)
• Downtime due to issues outside our control (hosting provider, internet, etc.)

4.3 Partial Refunds

• Pro-rata refunds: Available only in case of significant service failures on our part
• Calculated based on unused days in subscription period
• Minimum refund amount: ₹100
• Decision at sole discretion of TRDO management

5. Refund Process

1. Request: Email us at creations.chromatic@gmail.com with your subdomain name and reason
2. Review: We will review your request within 24-48 hours
3. Approval: If approved, refund will be initiated
4. Processing: Refund will be credited to your original payment method within 5-7 business days
5. Confirmation: You will receive an email confirmation once refund is processed

6. Subscription Auto-Renewal

• All subscriptions auto-renew at the end of billing cycle
• You will receive email reminder 3 days before renewal
• Cancel anytime before renewal date to avoid next charge
• Auto-renewal can be disabled from customer portal

7. Non-Delivery Scenarios

If we fail to deliver your website:

• Within 7 days: Full refund automatically initiated
• Delays due to incomplete information: Delivery timeline extended, no refund
• Customer unresponsive: If you don't respond to our emails for 7+ days, order considered fulfilled

8. Dispute Resolution

In case of payment disputes:

• Contact us first at creations.chromatic@gmail.com
• We will try to resolve within 48 hours
• If unresolved, you may contact Razorpay support
• Chargebacks may result in account suspension

9. Changes to Website After Delivery

• Minor changes: Free during trial period
• Major redesigns: Additional charges may apply
• Content updates: You can update via portal (coming soon) or request via email
• Change requests don't extend trial period

10. Special Circumstances

We may offer refunds or credits in following cases (at our discretion):

• Extended service outages
• Data loss due to our error (with proper backup)
• Billing errors
• Exceptional customer service issues

11. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Effective Date: January 2025

Last Reviewed: January 2025

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